Sec. 404.008. COMPLAINTS. (a) The office shall maintain a system to promptly and efficiently act on complaints filed with the office. The office shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.
(b) The office shall make information available describing its procedures for complaint investigation and resolution.
(c) The office shall periodically notify the complaint parties of the status of the complaint until final disposition.
Added by Acts 2011, 82nd Leg., R.S., Ch. 289 (H.B. 1774), Sec. 2, eff. September 1, 2011.
Structure Texas Statutes
Title 5 - Workers' Compensation
Subtitle A - Texas Workers' Compensation Act
Chapter 404 - Office of Injured Employee Counsel
Subchapter A. Office; General Provisions
Section 404.003. Sunset Provision
Section 404.004. Public Interest Information
Section 404.005. Access to Programs and Facilities
Section 404.007. Negotiated Rulemaking; Alternative Dispute Resolution