Sec. 39.902. CUSTOMER EDUCATION. (a) On or before January 1, 2001, the commission shall develop and implement an educational program to inform customers, including low-income and non-English-speaking customers, about changes in the provision of electric service resulting from the opening of the retail electric market and the customer choice pilot program under this chapter. The educational program shall be neutral and nonpromotional and shall provide customers with the information necessary to make informed decisions relating to the source and type of electric service available for purchase and other information the commission considers necessary. The educational program shall inform customers of their rights and of the protections available through the commission and the office. The educational program may not duplicate customer information efforts undertaken by retail electric providers or other private entities. The educational program may not be targeted to areas served by municipally owned utilities or electric cooperatives that have not adopted customer choice. In planning and implementing this program, the commission shall consult with the office, with the Texas Department of Housing and Community Affairs, and with customers of and providers of retail electric service. The commission may enter into contracts for professional services to carry out the customer education program.
(b) Repealed by Acts 2011, 82nd Leg., R.S., Ch. 1083, Sec. 25(162), eff. June 17, 2011.
(c) After the opening of the retail electric market, the commission shall conduct ongoing customer education designed to help customers make informed choices of electric services and retail electric providers. As part of ongoing education, the commission may provide customers information concerning specific retail electric providers, including instances of complaints against them and records relating to quality of customer service.
Added by Acts 1999, 76th Leg., ch. 405, Sec. 39, eff. Sept. 1, 1999.
Amended by:
Acts 2011, 82nd Leg., R.S., Ch. 1083 (S.B. 1179), Sec. 25(162), eff. June 17, 2011.
Structure Texas Statutes
Title 2 - Public Utility Regulatory Act
Subtitle B - Electric Utilities
Chapter 39 - Restructuring of Electric Utility Industry
Subchapter Z. Miscellaneous Provisions
Section 39.9016. Nuclear Safety Fee
Section 39.902. Customer Education
Section 39.9025. Home Electric Energy Reports
Section 39.903. System Benefit Fund
Section 39.904. Goal for Renewable Energy
Section 39.9044. Goal for Natural Gas
Section 39.9048. Natural Gas Fuel
Section 39.905. Goal for Energy Efficiency
Section 39.9051. Energy Efficiency for Municipally Owned Utilities
Section 39.9052. Energy Efficiency for Electric Cooperatives
Section 39.9054. Energy Efficiency Plans and Reports; Public Information
Section 39.9055. Examination of Demand Response Potential of Seawater Desalination Projects
Section 39.906. Displaced Workers
Section 39.908. Effect of Sunset Provision
Section 39.909. Plan and Report of Workforce Diversity and Other Business Practices
Section 39.910. Incentive Program and Goal for Energy Efficiency for Military Bases
Section 39.911. Alternative Funding for Energy Efficiency and Renewable Energy Systems
Section 39.912. Report on Combined Heating and Power Technology
Section 39.913. Combining Certain Reports
Section 39.914. Credit for Surplus Solar Generation by Public Schools
Section 39.915. Consideration and Approval of Certain Transactions
Section 39.916. Interconnection of Distributed Renewable Generation
Section 39.9165. Distributed Generation Reporting
Section 39.917. Texas Electric Grid Security Council
Section 39.918. Utility Facilities for Power Restoration After Widespread Power Outage