Sec. 15.409. CONSUMER INFORMATION. (a) The commissioner shall:
(1) supervise the preparation of public interest information describing:
(A) functions of the department;
(B) procedures for filing and resolving complaints; and
(C) other matters of general interest relating to credit unions; and
(2) make the information prepared under Subdivision (1) available to the public and appropriate state agencies.
(b) Redesignated by Acts 2021, 87th Leg., R.S., Ch. 300 (S.B. 707), Sec. 4, eff. September 1, 2021.
(c) Redesignated by Acts 2021, 87th Leg., R.S., Ch. 300 (S.B. 707), Sec. 4, eff. September 1, 2021.
(d) Redesignated by Acts 2021, 87th Leg., R.S., Ch. 300 (S.B. 707), Sec. 4, eff. September 1, 2021.
(e) The commission by rule shall establish methods by which consumers and service recipients are notified of the name, mailing address, telephone number, and Internet website of the department for the purpose of directing complaints to the department. The commission shall provide for that notification:
(1) on the Internet website of a credit union regulated under this chapter and Subtitle D, Title 3, if the credit union maintains a website;
(2) on a sign prominently displayed in the place of business of each credit union regulated under this chapter and Subtitle D, Title 3; and
(3) in any newsletter distributed by a credit union regulated under this chapter and Subtitle D, Title 3, if the credit union distributes a newsletter.
(f) The commission by rule may establish other methods by which credit unions that do not have an Internet website or do not distribute a newsletter may make the information described by Subsection (e) more readily available to credit unions' customers and service recipients.
Acts 1997, 75th Leg., ch. 1008, Sec. 1, eff. Sept. 1, 1997. Amended by Acts 1999, 76th Leg., ch. 62, Sec. 7.11(c), eff. Sept. 1, 1999.
Amended by:
Acts 2009, 81st Leg., R.S., Ch. 695 (H.B. 2735), Sec. 13, eff. September 1, 2009.
Acts 2013, 83rd Leg., R.S., Ch. 19 (S.B. 244), Sec. 2, eff. September 1, 2013.
Acts 2021, 87th Leg., R.S., Ch. 300 (S.B. 707), Sec. 4, eff. September 1, 2021.
Acts 2021, 87th Leg., R.S., Ch. 300 (S.B. 707), Sec. 6, eff. September 1, 2021.
Structure Texas Statutes
Title 2 - Financial Regulatory Agencies
Chapter 15 - Credit Union Commission and Department
Subchapter E. Powers and Duties of Commission and Commissioner
Section 15.401. Supervision of Commissioner
Section 15.4011. Credit Union Department Building
Section 15.402. Adoption of Rules
Section 15.4021. Receipt of Public Comments; Notice of Commission Activities
Section 15.4022. Rules Relating to Competitive Bidding and Advertising
Section 15.4023. Separation of Responsibilities
Section 15.4025. Negotiated Rulemaking and Alternative Dispute Resolution Policy
Section 15.403. Supervision and Regulation of Credit Unions
Section 15.4031. Credit Union Commissioner Hearing
Section 15.4032. Examination of Related Entities
Section 15.404. Administration and Enforcement of Statutes and Rules
Section 15.4042. Issuance of Opinion
Section 15.4043. Effect of Interpretive Statement or Opinion
Section 15.405. Legislative Recommendations
Section 15.406. Attendance at Commission Meetings; Voting
Section 15.407. Official Committees
Section 15.408. Consumer Complaints
Section 15.4081. Complaint Tracking; Annual Statistical Analysis
Section 15.409. Consumer Information
Section 15.4091. Access to Department Facilities, Programs, and Services
Section 15.410. Share and Depositor Insurance Protection
Section 15.4105. Annual Report to Members
Section 15.411. Agreements With Other Regulators
Section 15.4111. Regulatory Coordination
Section 15.412. Filing Group Return With the Internal Revenue Service
Section 15.413. Interpretation of Home Equity Lending Law
Section 15.414. Authority to Contract for Professional or Personal Services