Sec. 142.0092. CONSUMER COMPLAINT DATA. (a) The department shall maintain records or documents relating to complaints directed to the department by consumers of home health, hospice, habilitation, or personal assistance services. The department shall organize the records or documents according to standard, statewide categories as determined by the department. In determining appropriate categories, the department shall make distinctions based on factors useful to the public in assessing the quality of services provided by a home and community support services agency, including whether the complaint:
(1) was determined to be valid or invalid;
(2) involved significant physical harm or death to a patient;
(3) involved financial exploitation of a patient; or
(4) resulted in any sanction imposed against the agency.
(b) The department shall make the information maintained under this section available to the public in a useful format that does not identify individuals implicated in the complaints.
Added by Acts 1999, 76th Leg., ch. 276, Sec. 8, eff. Sept. 1, 1999.
Amended by:
Acts 2015, 84th Leg., R.S., Ch. 826 (H.B. 4001), Sec. 9, eff. September 1, 2015.
Structure Texas Statutes
Subtitle G - Licenses and Other Regulation
Chapter 142 - Home and Community Support Services
Subchapter A. Home and Community Support Services License
Section 142.0011. Scope, Purpose, and Implementation
Section 142.0012. Controlling Person
Section 142.002. License Required
Section 142.0025. Temporary License
Section 142.003. Exemptions From Licensing Requirement
Section 142.004. License Application
Section 142.005. Compliance Record in Other States
Section 142.006. License Issuance; Term
Section 142.0061. Possession of Sterile Water or Saline
Section 142.0062. Possession of Certain Vaccines or Tuberculin
Section 142.0063. Possession of Certain Dangerous Drugs
Section 142.0065. Display of License
Section 142.007. Notice of Drug Testing Policy
Section 142.008. Branch Office
Section 142.0085. Alternate Delivery Site License
Section 142.009. Surveys; Consumer Complaints
Section 142.0092. Consumer Complaint Data
Section 142.0093. Retaliation Prohibited
Section 142.0094. Use of Regulatory Survey Reports and Other Documents
Section 142.0104. Change in Application Information
Section 142.0105. License Renewal
Section 142.011. Denial, Suspension, or Revocation of License
Section 142.012. Powers and Duties
Section 142.014. Civil Penalty
Section 142.0145. Violation of Law Relating to Advance Directives
Section 142.017. Administrative Penalty
Section 142.0171. Notice; Request for Hearing
Section 142.0172. Hearing; Order
Section 142.0173. Notice and Payment of Administrative Penalty; Judicial Review; Refund
Section 142.0174. Use of Administrative Penalty
Section 142.0175. Expenses and Costs for Collection of Civil or Administrative Penalty
Section 142.018. Reports of Abuse, Exploitation, or Neglect
Section 142.019. Certain Physician Referrals Prohibited
Section 142.020. Disposal of Special or Medical Waste
Section 142.0201. Registration for Evacuation; Disaster Preparedness