Sec. 13.4115. ACTION TO REQUIRE ADJUSTMENT TO CONSUMER CHARGE; PENALTY. In regard to a customer complaint arising out of a charge made by a public utility, if the utility commission finds that the utility has failed to make the proper adjustment to the customer's bill after the conclusion of the complaint process established by the utility commission, the utility commission may issue an order requiring the utility to make the adjustment. Failure to comply with the order within 30 days of receiving the order is a violation for which the utility commission may impose an administrative penalty under Section 13.4151.
Added by Acts 2001, 77th Leg., ch. 965, Sec. 20.01, eff. Sept. 1, 2001.
Amended by:
Acts 2013, 83rd Leg., R.S., Ch. 170 (H.B. 1600), Sec. 2.69, eff. September 1, 2013.
Acts 2013, 83rd Leg., R.S., Ch. 171 (S.B. 567), Sec. 69, eff. September 1, 2013.
Structure Texas Statutes
Title 2 - Water Administration
Chapter 13 - Water Rates and Services
Subchapter K. Violations and Enforcement
Section 13.411. Action to Enjoin or Require Compliance
Section 13.4115. Action to Require Adjustment to Consumer Charge; Penalty
Section 13.413. Payment of Costs of Receivership
Section 13.4131. Supervision of Certain Utilities
Section 13.4133. Emergency Rate Increase in Certain Circumstances
Section 13.414. Penalty Against Retail Public Utility or Affiliated Interest
Section 13.415. Personal Penalty
Section 13.4151. Administrative Penalty
Section 13.416. Penalties Cumulative
Section 13.417. Contempt Proceedings
Section 13.418. Disposition of Fines and Penalties; Water Utility Improvement Account