Sec. 1272.063. ENROLLEE COMPLAINTS. (a) A delegation agreement required by Section 1272.052 must provide that:
(1) if the delegated entity receives a complaint that does not involve emergency care, the entity shall report the complaint to the health maintenance organization not later than the second business day after the date the entity receives the complaint; and
(2) if the delegated entity receives a complaint involving emergency care, the entity shall immediately forward the complaint to the health maintenance organization.
(b) Subsection (a) does not prohibit a delegated entity from attempting to resolve a complaint.
Added by Acts 2003, 78th Leg., ch. 1274, Sec. 3, eff. April 1, 2005.
Structure Texas Statutes
Title 8 - Health Insurance and Other Health Coverages
Chapter 1272 - Delegation of Certain Functions by Health Maintenance Organization
Subchapter B. Delegation Agreements
Section 1272.051. Applicability of Subchapter
Section 1272.052. Delegation Agreement Required
Section 1272.053. Monitoring Plan
Section 1272.054. Requirements for Termination Without Cause
Section 1272.055. Collection of Payments
Section 1272.056. Compliance With Statutory and Regulatory Requirements
Section 1272.057. Examination by Commissioner
Section 1272.058. Information Relating to Delegated Third Party
Section 1272.059. Contracts With Delegated Third Party
Section 1272.060. Utilization Review
Section 1272.061. Rights and Duties of Delegated Entity and Health Maintenance Organization
Section 1272.062. Information to Be Provided by Delegated Entity to Health Maintenance Organization