Sec. 12.108. CONSUMER INFORMATION AND COMPLAINTS. (a) The department shall maintain a system to promptly and efficiently act on complaints filed with the department. The department shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.
(b) The department shall make information available describing its procedures for complaint investigation and resolution.
(c) The department shall periodically notify the complaint parties of the status of the complaint until final disposition.
Acts 1997, 75th Leg., ch. 1008, Sec. 1, eff. Sept. 1, 1997. Amended by Acts 2001, 77th Leg., ch. 699, Sec. 2, eff. Sept. 1, 2001.
Amended by:
Acts 2019, 86th Leg., R.S., Ch. 20 (S.B. 614), Sec. 5, eff. September 1, 2019.
Structure Texas Statutes
Title 2 - Financial Regulatory Agencies
Chapter 12 - Texas Department of Banking
Subchapter B. Operation of Department
Section 12.101. Banking Commissioner
Section 12.102. Deputy Banking Commissioners
Section 12.104. Oath of Office
Section 12.105. Fees, Revenue, and Expenses; Audit
Section 12.107. Conflict of Interest
Section 12.108. Consumer Information and Complaints
Section 12.1085. Financial Literacy Program
Section 12.109. Sunset Provision
Section 12.111. Standards of Conduct
Section 12.112. Equal Employment Opportunity Policy
Section 12.113. Alternative Rulemaking and Dispute Resolution