Sec. 1003.0055. COMPLAINTS. (a) The department shall maintain a system to promptly and efficiently act on complaints filed with the department. The department shall maintain information about parties to and the subject matter of the complaint and a summary of the results of the review or investigation of the complaint and the disposition of the complaint.
(b) The department shall make information available describing its procedures for complaint investigation and resolution.
(c) The department shall periodically notify the parties to the complaint of the status of the complaint until final disposition.
Added by Acts 2019, 86th Leg., R.S., Ch. 594 (S.B. 604), Sec. 1.06, eff. September 1, 2019.
For expiration of this section, see Subsection (c).
Structure Texas Statutes
Title 7 - Vehicles and Traffic
Subtitle M - Department of Motor Vehicles
Chapter 1003 - Department Procedures
Section 1003.001. Applicability of Certain Laws
Section 1003.002. Summary Procedures for Routine Matters
Section 1003.003. Review of Action on Routine Matter
Section 1003.004. Informal Disposition of Certain Contested Cases
Section 1003.005. Delegation of Power
Section 1003.006. Study on Registration of Commercial Motor Vehicles
Section 1003.007. Pilot Program for Registration of Commercial Vehicles
Section 1003.008. Negotiated Rulemaking and Alternative Dispute Resolution Policy