Texas Statutes
Subtitle B - Consumer Service Provisions
Chapter 521 - Consumer Information and Complaints

Subchapter A. Public Interest Information and Complaint Procedures

Section 521.001. Public Interest Information - Sec. 521.001. PUBLIC INTEREST INFORMATION. (a) The department shall prepare...

Section 521.002. Complaint Resolution Program - Sec. 521.002. COMPLAINT RESOLUTION PROGRAM. The department shall establish a...

Section 521.003. Notification of Complaint Status - Sec. 521.003. NOTIFICATION OF COMPLAINT STATUS. If a written complaint...

Section 521.004. Records of Complaints - Sec. 521.004. RECORDS OF COMPLAINTS. The department shall keep an...

Section 521.005. Notice to Accompany Policy - Sec. 521.005. NOTICE TO ACCOMPANY POLICY. (a) Each insurance policy...

Subchapter B. Department Toll-Free Number for Information and Complaints

Section 521.051. Department Toll-Free Number for Information and Complaints - Sec. 521.051. DEPARTMENT TOLL-FREE NUMBER FOR INFORMATION AND COMPLAINTS. The...

Section 521.052. Information Provided - Sec. 521.052. INFORMATION PROVIDED. The department shall provide to the...

Section 521.053. Publicity Requirements - Sec. 521.053. PUBLICITY REQUIREMENTS. The department shall publicize the department's...

Section 521.054. Record of Inquiry or Complaint Required - Sec. 521.054. RECORD OF INQUIRY OR COMPLAINT REQUIRED. The department...

Section 521.055. Complaint Notification System - Sec. 521.055. COMPLAINT NOTIFICATION SYSTEM. The department shall establish a...

Section 521.056. Information Bulletin to Accompany Policy - Sec. 521.056. INFORMATION BULLETIN TO ACCOMPANY POLICY. Each insurer that...

Subchapter C. Health Maintenance Organization or Insurer Toll-Free Number for Information and Complaints

Section 521.101. Applicability of Subchapter - Sec. 521.101. APPLICABILITY OF SUBCHAPTER. (a) Except as provided by...

Section 521.102. Health Maintenance Organization or Insurer Toll-Free Number for Information and Complaints - Sec. 521.102. HEALTH MAINTENANCE ORGANIZATION OR INSURER TOLL-FREE NUMBER FOR...

Section 521.103. Information Included in Evidence of Coverage or Policy - Sec. 521.103. INFORMATION INCLUDED IN EVIDENCE OF COVERAGE OR POLICY....

Subchapter D. Race-Based Insurance Registry

Section 521.151. Applicability of Subchapter - Sec. 521.151. APPLICABILITY OF SUBCHAPTER. This subchapter applies to any...

Section 521.152. Registry; Internet Posting - Sec. 521.152. REGISTRY; INTERNET POSTING. (a) The commissioner shall establish...

Section 521.153. Preservation of Certain Records Regarding Race-Based Pricing - Sec. 521.153. PRESERVATION OF CERTAIN RECORDS REGARDING RACE-BASED PRICING. (a)...