RCW 46.71.045
Unlawful acts or practices.
Each of the following acts or practices are unlawful:
(1) Advertising that is false, deceptive, or misleading. A single or isolated media mistake does not constitute a false, deceptive, or misleading statement or misrepresentation under this section;
(2) Materially understating or misstating the estimated price for a specified repair procedure;
(3) Retaining payment from a customer for parts not delivered or installed or a labor operation or repair procedure that has not actually been performed;
(4) Unauthorized operation of a customer's vehicle for purposes not related to repair or diagnosis;
(5) Failing or refusing to provide a customer, upon request, a copy, at no charge, of any document signed by the customer;
(6) Retaining duplicative payment from both the customer and the warranty or extended service contract provider for the same covered component, part, or labor;
(7) Charging a customer for unnecessary repairs. For purposes of this subsection "unnecessary repairs" means those for which there is no reasonable basis for performing the service. A reasonable basis includes, but is not limited to: (a) That the repair service is consistent with specifications established by law or the manufacturer of the motor vehicle, component, or part; (b) that the repair is in accordance with accepted industry standards; or (c) that the repair was performed at the specific request of the customer.
[ 1993 c 424 § 9.]
NOTES:
Severability—Effective date—1993 c 424: See notes following RCW 46.71.005.
Structure Revised Code of Washington
Chapter 46.71 - Automotive Repair.
46.71.005 - Legislative recognition.
46.71.015 - Estimates—Invoices—Recordkeeping requirements.
46.71.021 - Disposition of replaced parts.
46.71.025 - Written estimate required—Alternatives—Authorization to exceed—Exceptions.
46.71.035 - Failure to comply with estimate requirements.
46.71.041 - Liens barred for failure to comply.
46.71.045 - Unlawful acts or practices.
46.71.060 - Retention of price estimates and invoices.
46.71.070 - Consumer Protection Act—Defense.
46.71.080 - Notice of chapter to vehicle owners.