(a) Zero-tolerance policy.--A transportation network company shall implement and enforce a zero-tolerance policy on the use of drugs or alcohol by a transportation network company driver while providing transportation network service. A transportation network company driver who is the subject of a passenger complaint alleging a violation of the zero-tolerance policy shall be immediately suspended by the transportation network company. The suspension shall last until the time the complaint investigation is complete. The following information shall be provided on a transportation network company's publicly accessible Internet website:
(1) Notice of the zero-tolerance policy.
(2) Procedures to report a complaint about a transportation network company driver with whom the passenger was matched and whom the passenger reasonably suspects was under the influence of drugs or alcohol during the course of the ride.
(b) Speech disability.--In investigating a zero-tolerance complaint against a driver with a speech disability, the transportation network company shall factor the driver's speech disability in the investigation and inquire whether or not the complaint is based on an erroneous perception of the driver's speech disability.
Cross References. Section 57A13 is referred to in section 57A03 of this title.
Structure Pennsylvania Consolidated & Unconsolidated Statutes
Pennsylvania Consolidated & Unconsolidated Statutes
Title 53 - MUNICIPALITIES GENERALLY
Chapter 57A - Transportation Network Companies
Section 57A02 - License required
Section 57A04 - Qualifications for licensure
Section 57A05 - License issuance and appeal of denial
Section 57A06 - License enforcement
Section 57A06.1 - Appeals generally
Section 57A07 - Insurance requirements
Section 57A08 - Vehicle ownership and standards
Section 57A09 - Vehicle inspections
Section 57A10 - Distinctive signage
Section 57A11 - Transportation network service accessibility
Section 57A12 - Transportation network company drivers
Section 57A13 - Intoxicating substance policy
Section 57A14 - Reporting requirement
Section 57A15 - Driver credentials
Section 57A16 - Operating regulations
Section 57A18 - Records and reports
Section 57A20 - Impoundment of vehicles