Effective: September 29, 2017
Latest Legislation: House Bill 49 - 132nd General Assembly
The consumers' counsel shall not operate a telephone call center for consumer complaints. However, for any calls received by the consumers' counsel concerning consumer complaints, the consumers' counsel may assist consumers with their complaints or forward the calls to the public utilities commission's call center.
Structure Ohio Revised Code
Chapter 4911 | Consumers' Counsel
Section 4911.01 | Consumers' Counsel Definitions.
Section 4911.02 | Consumers' Counsel - Powers and Duties.
Section 4911.021 | Customer Telephone Complaints.
Section 4911.03 | Qualifications.
Section 4911.04 | Residency Requirement - Other Employment Prohibited.
Section 4911.05 | Oath of Office - Surety Bond.
Section 4911.06 | Consumers' Counsel Considered State Officer.
Section 4911.08 | Office Location.
Section 4911.09 | Public Utilities Commission to Furnish Materials.
Section 4911.10 | Records Are Public.
Section 4911.11 | Data and Information to Be Furnished.
Section 4911.13 | Using Engineers and Experts Employed by State Universities.
Section 4911.14 | Jurisdiction.
Section 4911.15 | Counsel May Represent Residential Consumer or Municipal Corporation.
Section 4911.16 | Access to Materials Possessed by Public Utilities Commission.
Section 4911.17 | Consumers' Counsel Governing Board.
Section 4911.18 | Assessments - Consumers' Counsel Operating Fund.