(b) Discontinuance for nonpayment of bills rendered for water service
of residential services can only take place between Monday and Thursday
between the hours of eight a.m. and six p.m., and Fridays before twelve
noon.
(c) The term public holiday refers to those holidays enumerated in the
general construction law.
3-c. It shall be unlawful for any water-works corporation to
discontinue the supply of water to any person or entity receiving public
assistance, for nonpayment of bills rendered for service, if the payment
for such service is to be paid directly by the office of temporary and
disability assistance or the social services official in such locality.
4. Nothing in this chapter shall be taken to prohibit a water-works
corporation from establishing a sliding scale for a fixed period for the
automatic adjustment of charges for water, or any service rendered or to
be rendered and the dividends to be paid to stockholders of such
corporation, provided the sliding scale shall first have been filed with
and approved by the commission; but nothing in this subdivision shall
operate to prevent the commission after the expiration of such fixed
period from fixing proper, just and reasonable rates and charges to be
made for service as authorized in this article.
5. Nothing in this chapter shall be taken to prohibit a water-works
corporation from establishing classifications of service based upon the
quantity of water used, times when used, purpose for which used,
duration of use, or upon any other reasonable consideration, and
providing schedules of just and reasonable graduated rates applicable
thereto. No such classification, schedule, rate or charge shall be
lawful unless it shall be filed with and approved by the commission, and
every such classification, rate or charge shall be subject to change,
alteration and modification by the commission.
6. No water works corporation shall sell or offer for sale any list of
names of its customers. However, upon request by a municipality, a water
works corporation shall provide water usage data by property address to
such municipality where: (a) such municipality is within the service
territory of such water works corporation; (b) such data shall only be
used for municipal purposes related to the financing of clean, storm or
drinking water infrastructure projects and service; and (c) the
provision of such data shall be pursuant to a written agreement between
the water works corporation and the municipality which adequately
provides for customer privacy safeguards and is approved by the
commission. The water works corporation may provide for reimbursement of
any nominal administrative costs which result from this provision of
data in the written agreement. Property water usage data shall be used
solely for the calculation of assessments or bills for municipal
services for which water usage is a relevant indicator of the cost of
such municipal services and such data information shall not be sold or
shared with any other person or corporation. If a private vendor is used
by the municipality in association with such municipal purposes, the
restrictions related to municipalities on sale or sharing of water usage
data shall apply to such private vendor. Upon request by a municipality,
the commission may commence a proceeding to: (a) establish a written
agreement between the municipality and a water works corporation; or (b)
review any written agreement entered into between the municipality and a
water works corporation, and make any modifications to such agreement as
would be in the public interest. Any agency, as defined under section
eighty-six of the public officers law, shall not disclose any personally
identifiable information contained within such water usage data to the
public. For purposes of this subdivision, "municipality" shall only
include the cities of New Rochelle and Rye; the towns of Eastchester,
Greenburgh, and Mount Pleasant; and the villages of Ardsley, Bronxville,
Dobbs Ferry, Hastings-on-Hudson, Pelham, Pelham Manor, Port Chester, Rye
Brook, and Tuckahoe.
7. Every water-works corporation providing service to the residents of
a county with a population of one million two hundred fifty thousand or
more which is not wholly contained within a city shall meter service to
its customers within two years of the effective date of this
subdivision.
12. (a) Every water-works corporation shall provide customers with a
convenient option to request that the water-works corporation use their
preferred name and/or preferred pronouns in all written or oral
communications between the water-works corporation and the customer, as
well as all statements or documentation relating to a customer's water
service, regardless of whether such customer's preferred name differs
from their current legal name.
(b) If a customer's preferred name differs from their current legal
name, a water-works corporation may require such customer to provide
reasonable proof of identity using their legal name, provided that such
information shall be used solely to verify the customer's identity or
for other purposes required by law.
(c) No water-works corporation shall:
(i) willfully and repeatedly fail to use a customer's preferred name
and/or preferred pronouns after being clearly informed of the preferred
name and/or preferred pronouns pursuant to paragraph (a) of this
subdivision; or
(ii) require a customer to specify their sexual orientation or gender
identity or expression in order to use their preferred name and/or
preferred pronouns.
Structure New York Laws
Article 4-B - Provisions Relating to Water
89-A - Application of Article.
89-C - General Powers of Commission in Respect to Water Supply.
89-F - Approval of Issues of Stock, Bonds and Other Forms of Indebtedness.
89-H - Transfer of Franchises or Stocks.
89-I - Complaints as to Price of Water; Investigation by Commission; Forms of Complaints.
89-J - Notice and Hearing; Order Fixing Price of Water or Requiring Improvement.
89-L - Municipal Water Systems.
89-N - Defense in Case of Excessive Charges for Water.