New York Laws
Article 26 - Division of Homeland Security and Emergency Services
717-A - Direct Dialing to Public Service Answering Points.

§ 717-a. Direct dialing to public service answering points. 1. For
purposes of this section, "public building" shall mean any building
belonging to the state, county, town, village, school district or any
other political or civil subdivision of state or local government.

2. For purposes of this section, "multi-line telephone system" shall
mean any system comprised of common control units, telephone sets,
control hardware and software, and adjunct systems which enables users
to make and receive telephone calls using shared resources such as
telephone network trunks or data link bandwidth. This term includes, but
is not limited to, network-based and premises-based systems such as
Centrex service, premises-based, hosted and cloud-based VoIP, as well as
PBX, Hybrid and Key Telephone Systems, as classified by the FCC under
Part 68 of its rules.

3. All public buildings which operate on a multi-line telephone system
in this state must configure their multi-line telephone system hardware
to allow any call to 911 on the system to be directly connected to a
public service answering point; provided however, that in the case of
public buildings governed by section three hundred fifty-five or six
thousand two hundred four of the education law which have on-campus
emergency answering points, such public buildings may route such 911
calls to their on-campus answering points.

4. The requirements of subdivision three of this section shall not
apply to any public building operating on a multi-line telephone system
that would be required to upgrade the hardware of their telephone
network to meet said requirement. However, every telephone in any exempt
public building operating on a multi-line telephone system shall place
an instructional sticker on or immediately adjacent to each telephone
informing users of the phone's inability to directly dial 911 and the
procedures to follow to connect to a 911 public service answering point,
or in the case of public buildings governed by section three hundred
fifty-five or six thousand two hundred four of the education law which
have on-campus emergency answering points, such on-campus answering
points, in case of an emergency.