New York Laws
Article 34-A - Consumer Credit Balances
711 - Transfer of Credit Balances Prohibited.

ยง 711. Transfer of credit balances prohibited. No creditor shall
write-off, delete or transfer any credit balance greater than one dollar
from a consumer credit account except to the extent that the consumer
has either received a cash refund or made offsetting purchases.
Provided, however, that nothing herein shall prevent the creditor from
deleting a credit balance created through an error.