(a)  to  receive  complaints  from any individual that has been denied
access to an employee toilet facility in violation of this article;
  (b) to attempt to mediate such complaints where appropriate; and
  (c) to refer such complaints to the appropriate unit of the department
or the federal, state or other agency authorized by law for  appropriate
action on such complaints.
  2.  Any  county, city or town office of consumer protection shall have
the power and duty:
  (a) to receive complaints from any individual  that  has  been  denied
access to an employee toilet facility in violation of this article;
  (b) to attempt to mediate such complaints where appropriate; and
  (c) to refer such complaints to the appropriate unit of the department
or  the federal, state or other agency authorized by law for appropriate
action on such complaints.