(b) If a residential customer becomes eligible for a lower rate
because he or she changes the character of the service received and if
excess payment resulted from the failure of the customer to notify the
utility or municipality providing service of a change in the character
of service received or from the failure of the utility or municipality
to change the rate after such notification by the customer, such a
customer will be entitled to such lower rate from the date the change
occurs but such a customer shall not be entitled to such lower rate for
more than twenty-four months prior to the giving of actual notice to the
utility or municipality providing service.
Structure New York Laws
107 - Approval of the Use of Revenues.
109 - Appearances of Municipal Corporations.
110 - Control of Holding Companies and of Transactions Between Affiliated Interests.
111 - Additional Information in Annual Reports; Disclosure of Stockholdings.
111-A - Additional Information in Annual Reports; Disclosure of Compensation.
112 - Judicial Enforcement of Rate-Fixing Orders of the Commission.
112-A - Appointment of Temporary Operator.
113 - Reparations and Refunds.
114-A - Rates Not to Include Cost of Legislative Lobbying.
115 - Public Letting of Contracts.
116 - Discontinuance of Water Service to Multiple Dwellings.
118 - Payment to an Authorized Payment Agency.
119 - Reorganization of Public Utility Corporations Under the National Bankruptcy Act.
119-A - Attachments to Utility Poles; Use of Utility Ducts, Trenches and Conduits.