1. The Investigations Office of the Board shall:
(a) Upon the receipt of a complaint against a licensee, initiate an investigation of the complaint.
(b) Within 10 days after receiving such a complaint, notify the licensee and, if known, the person making the complaint of the initiation of the investigation, and provide a copy of the complaint to the licensee.
(c) Upon the completion of its investigation of a complaint, provide the licensee and, if known, the person making the complaint with written notification of any action taken on the complaint and the reasons for taking that action.
2. The Investigations Office of the Board may attempt to resolve the complaint by:
(a) Meeting and conferring with the licensee and the person making the complaint; and
(b) Requesting the licensee to provide appropriate relief.
3. If the subject matter of the complaint is not within the jurisdiction of the Board, the Board or its designee may:
(a) Forward the complaint, together with any evidence or other information in the possession of the Board concerning the complaint, to any public or private agency which, in the opinion of the Board, would be effective in resolving the complaint; and
(b) Notify the person making the complaint of its action pursuant to paragraph (a) and of any other procedures which may be available to resolve the complaint.
(Added to NRS by 1999, 2951; A 2003, 1902)
Structure Nevada Revised Statutes
NRS 624.005 - Legislative declaration.
NRS 624.010 - "Board" defined.
NRS 624.015 - "Construction control" defined.
NRS 624.020 - "Contractor" synonymous with "builder"; "contractor" defined.
NRS 624.024 - "Knowingly" defined.
NRS 624.027 - "Planned unit development" defined.
NRS 624.029 - "Work of improvement" defined.
NRS 624.031 - Applicability of chapter: Exemptions.
NRS 624.033 - Applicability of chapter: Contract pertaining to federal aid.
NRS 624.035 - County or municipality may impose additional requirements for contractor’s license.
NRS 624.040 - Creation; number and appointment of members.
NRS 624.050 - Qualifications of members.
NRS 624.070 - Certificate of appointment; oath of office.
NRS 624.080 - Regular and special meetings; notice.
NRS 624.105 - Designation of Ombudsman for Residential Pools and Spas; duties.
NRS 624.110 - Offices; maintenance, inspection and confidentiality of records and reports.
NRS 624.112 - Investigations Office: Establishment; qualifications of investigators.
NRS 624.150 - Election and duties of Treasurer; disposition of money.
NRS 624.165 - Investigation of constructional fraud.
NRS 624.170 - Administration of oaths; taking of testimony and proofs; issuance of subpoenas.
NRS 624.180 - Service of process.
NRS 624.200 - Deposition of witness.
NRS 624.210 - Right of party to compel attendance of witness or taking of deposition.
NRS 624.215 - Contracting business.
NRS 624.220 - Contractors; monetary limit on license; regulations.
NRS 624.241 - Program for issuance of license in expedited manner.
NRS 624.245 - Temporary prohibition of certain violators from taking examination.
NRS 624.262 - Financial responsibility of applicant or licensee: Demonstration required.
NRS 624.266 - Duty of applicant or licensee to disclose certain information to Board.
NRS 624.270 - Bond or deposit: Requirements; amount; conditions.
NRS 624.280 - Regulations concerning fees; limitation on amount.
NRS 624.282 - Inactive status of license: Application; effect; duration; regulations.
NRS 624.284 - License: Limitation of scope; exceptions.
NRS 624.288 - Display of name and license on motor vehicle.
NRS 624.3011 - Disregard of plans, specifications, laws or regulations.
NRS 624.3014 - Misuse of license; evasion of law.
NRS 624.305 - Unlawful use, assignment or transfer of license; revocation of license.
NRS 624.320 - Allegation and proof of license in action on contract.
NRS 624.341 - Administrative citation; order to take corrective action; penalty.
NRS 624.351 - Contest of administrative citation or order to correct violation: Hearing.
NRS 624.410 - "Account" defined.
NRS 624.420 - "Injured person" defined.
NRS 624.430 - "Owner" defined.
NRS 624.440 - "Qualified services" defined.
NRS 624.450 - "Residential contractor" defined.
NRS 624.455 - "Single-family residence" defined.
NRS 624.460 - "Subsequent owner" defined.
NRS 624.480 - Limitation on time to file complaint seeking recovery.
NRS 624.490 - Application to Board for satisfaction of judgment from account.
NRS 624.500 - Hearing on complaint; limitation on time for acting on complaint.
NRS 624.550 - Minimum balance in account.
NRS 624.570 - Creation; members; expenses; duties; powers; regulations.
NRS 624.580 - Construction Education Account; administration.
NRS 624.607 - "Higher-tiered contractor" defined.
NRS 624.608 - "Lower-tiered subcontractor" defined.
NRS 624.6084 - "Owner" defined.
NRS 624.6086 - "Prime contractor" defined.
NRS 624.628 - Requirements concerning notices; prohibited provisions; requests for information.
NRS 624.630 - Accrual of interest on money due; rate of interest.
NRS 624.740 - Unlawful to act in joint venture or combination without additional license.
NRS 624.750 - Other unlawful acts or omissions; penalties for unlawful acts and omissions.
NRS 624.800 - Statute of limitations for certain violations.
NRS 624.835 - "Contract" defined.
NRS 624.840 - "Contractor" defined.
NRS 624.845 - "Electric utility" defined.
NRS 624.850 - "Residential photovoltaic system" defined.
NRS 624.885 - Limitations on certain lending and financial practices.
NRS 624.895 - Grounds for disciplinary action; unlawful acts; penalties.
NRS 624.905 - "Contract" defined.
NRS 624.910 - "Contractor" defined.
NRS 624.915 - "Work concerning a residential pool or spa" defined.
NRS 624.925 - Classifications of licensing.
NRS 624.945 - Standards for advertisements; prohibited advertising practices; regulations.
NRS 624.955 - Limitations on certain lending and financial practices.
NRS 624.965 - Grounds for disciplinary action; unlawful acts; penalties.