33-18-1001. Complaint handling -- record. (1) An insurer shall maintain a complete record of all the complaints which it has received since the date of its last examination under 33-1-401. This record shall indicate the total number of complaints, their classification by line of insurance, the nature of each complaint, the disposition of the complaints, and the time it took to process each complaint.
(2) For purposes of this section, "complaint" means any written communication primarily expressing a grievance.
History: En. 40-3502.2 by Sec. 2, Ch. 320, L. 1977; R.C.M. 1947, 40-3502.2.
Structure Montana Code Annotated
Title 33. Insurance and Insurance Companies
Chapter 18. Unfair Trade Practices
33-18-1001. Complaint handling -- record
33-18-1002. Power of commissioner to examine insurers
33-18-1003. Undefined unfair practices -- procedures for determining and restraining
33-18-1004. Desist orders for prohibited practices
33-18-1005. Penalty for violation of cease and desist orders