Effective - 28 Aug 2010
660.023. In-home services providers, telephone tracking system required, use of — rulemaking authority. — 1. All in-home services provider agencies shall, by July 1, 2015, have, maintain, and use a telephone tracking system for the purpose of reporting and verifying the delivery of home- and community-based services as authorized by the department of health and senior services or its designee. Use of such system prior to July 1, 2015, shall be voluntary. At a minimum, the telephone tracking system shall:
(1) Record the exact date services are delivered;
(2) Record the exact time the services begin and exact time the services end;
(3) Verify the telephone number from which the services were registered;
(4) Verify that the number from which the call is placed is a telephone number unique to the client;
(5) Require a personal identification number unique to each personal care attendant; and
(6) Be capable of producing reports of services delivered, tasks performed, client identity, beginning and ending times of service and date of service in summary fashion that constitute adequate documentation of service.
2. The telephone tracking system shall be used to process payroll for employees and for submitting claims for reimbursement to the MO HealthNet division.
3. The department of health and senior services shall promulgate by rule the minimum necessary criteria of the telephone tracking system. Any rule or portion of a rule, as that term is defined in section 536.010, that is created under the authority delegated in this section shall become effective only if it complies with and is subject to all of the provisions of chapter 536 and, if applicable, section 536.028. This section and chapter 536 are nonseverable and if any of the powers vested with the general assembly pursuant to chapter 536 to review, to delay the effective date, or to disapprove and annul a rule are subsequently held unconstitutional, then the grant of rulemaking authority and any rule proposed or adopted after August 28, 2010, shall be invalid and void.
4. As new technology becomes available, the department may allow use of a more advanced* tracking system, provided that such system is at least as capable of meeting the requirements listed in subsection 1 of this section.
5. The department of health and senior services, in collaboration with other appropriate agencies, including in-home services providers, shall establish telephone tracking system pilot projects, implemented in two regions of the state, with one in an urban area and one in a rural area. Each pilot project shall meet the requirements of this section. The department of health and senior services shall, by December 31, 2013, submit a report to the governor and general assembly detailing the outcomes of these pilot projects. The report shall take into consideration the impact of a telephone tracking system on the quality of the services delivered to the consumer and the principles of self-directed care.
6. In the event that a consensus between in-home service providers and representatives from the executive branch cannot be reached, the telephony report issued to the general assembly and governor shall include a minority report which will detail those elements of substantial dissent from the main report.
7. No interested party, including in-home service providers, shall be required to contract with any particular vendor or provider of telephony services nor bear the full cost of the pilot program.
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(L. 2010 S.B. 842, et al. merged with S.B. 1007)
*Word "advance" appears in original rolls.
Structure Missouri Revised Statutes
Title XL - Additional Executive Departments
Chapter 660 - Department of Social Services
Section 660.015 - Salary — expenses of the department.
Section 660.017 - Rules, procedure.
Section 660.025 - Grants from department of social services, purposes — rulemaking procedure.
Section 660.026 - Funding for federally qualified health centers, uses — report to the director.
Section 660.099 - General assembly may make additional appropriations, purposes.
Section 660.100 - Financial assistance for heating — definitions.
Section 660.105 - Eligibility for assistance — income defined.
Section 660.115 - Utilicare payment, procedure.
Section 660.125 - False claims.
Section 660.130 - Rules, regulations, forms — rule requirements.
Section 660.135 - Expenditures — utilicare stabilization fund.
Section 660.136 - Utilicare stabilization fund created — used for utilicare program.
Section 660.137 - Federal low income telephone assistance matching funds, compliance to obtain.
Section 660.138 - Definitions.
Section 660.141 - Economy rates, how established, applications — limited to one residence.
Section 660.147 - Eligible persons, department's powers and duties.
Section 660.150 - Plan to be established.
Section 660.155 - Grants may be made, to whom.
Section 660.160 - Department may define emergency situations.
Section 660.165 - Limitation on periods of emergency — when assistance to be granted.
Section 660.170 - Eligibility for assistance.
Section 660.175 - Department's duties — no reduction in other benefits.
Section 660.180 - Director to make regulations.
Section 660.185 - Limitation on state participation — expiration of program.
Section 660.190 - Limitation on expenditures.
Section 660.195 - Plan to terminate, when.
Section 660.200 - Rules, procedure.
Section 660.325 - Definitions.
Section 660.335 - Requests by department for information, form — content.
Section 660.340 - Cost of record search.
Section 660.345 - Immunity from civil liability for providing requested information.
Section 660.350 - Disclosure of information, penalty.
Section 660.360 - Welfare fraud telephone hot line, attorney general, duties.
Section 660.370 - Definitions.
Section 660.372 - Board of directors — number — qualifications — powers — duties.
Section 660.374 - Funding — agency's share of funds, how determined — use of state revenue.
Section 660.376 - Rules and regulations — department of social services, authority.
Section 660.512 - Rulemaking under authority of chapter 210.
Section 660.525 - Treatment for child sexual abuse victims provided by division, when.
Section 660.526 - Child sexual abuse cases, annual training required by children's division.
Section 660.625 - Advocate to maintain confidentiality, exception.
Section 660.650 - Definitions.
Section 660.653 - Policy council or committee, members' qualifications, duties.
Section 660.750 - Liaisons for faith-based organizations to be designated, duties.