Sec. 21723.
(1) A nursing home shall post in an area accessible to residents, employees, and visitors the name, title, location, and telephone number of the individual in the nursing home who is responsible for receiving complaints and conducting complaint investigations and a procedure for communicating with that individual.
(2) An individual responsible for receiving complaints and conducting complaint investigations in a nursing home shall be on duty and on site not less than 24 hours per day, 7 days a week.
(3) The individual described in subsection (2) who receives a complaint, inquiry, or request from a nursing home resident or the resident's surrogate decision maker shall respond using the nursing home's established procedures pursuant to R 325.20113 of the Michigan administrative code.
(4) To assist the individual described in subsection (2) in performing his or her duties, the department of consumer and industry services shall post on its internet website all of the following information:
(a) Links to federal and state regulations and rules governing the nursing home industry.
(b) The scheduling of any training or joint training sessions concerning nursing home or elderly care issues being put on by the department of consumer and industry services.
(c) A list of long-term care contact phone numbers including, but not limited to, the consumer and industry services complaint hotline, the consumer and industry services nursing home licensing division, any commonly known nursing home provider groups, the state long-term care ombudsman, and any commonly known nursing home patient care advocacy groups.
(d) When it becomes available, information on the availability of electronic mail access to file a complaint concerning nursing home violations directly with the department of consumer and industry services.
(e) Any other information that the department of consumer and industry services believes is helpful in responding to complaints, requests, and inquiries of a nursing home resident or his or her surrogate decision maker.
(5) A nursing home receiving reimbursement pursuant to the medicaid program shall designate 1 or more current employees to fulfill the duties and responsibilities outlined in this section. This section does not constitute a basis for increasing nursing home staffing levels. As used in this subsection, "medicaid" means the program for medical assistance created under title XIX of the social security act, chapter 53, 49 Stat. 620, 42 U.S.C. 1396 to 1396f, 1396g-1 to 1396r-6, and 1396r-8 to 1396v.
History: Add. 2002, Act 11, Imd. Eff. Feb. 19, 2002 Popular Name: Act 368
Structure Michigan Compiled Laws
Act 368 of 1978 - Public Health Code (333.1101 - 333.25211)
Article 17 - Facilities and Agencies (333.20101...333.22260)
368-1978-17-217 - Part 217 Nursing Homes (333.21701...333.21799e)
Section 333.21702 - Definitions; D to P.
Section 333.21703 - Definitions; P to W.
Section 333.21707 - Prescribing Course of Medical Treatment; Limitations on Authority.
Section 333.21712 - Name of Nursing Home; Change in Name; Prohibited Terms; Rehabilitation Services.
Section 333.21716 - Nursing Home; Influenza Vaccination.
Section 333.21719 - Immediate Access to Acute Care Facilities.
Section 333.21720 - Nursing Home Administrator Required.
Section 333.21720b - Agreement With County Community Mental Health Program.
Section 333.21721 - Bond Required.
Section 333.21731 - Licensee Considered Consumer of Tangible Personal Property.
Section 333.21733 - Repealed. 2009, Act 188, Eff. May 1, 2010.
Section 333.21735 - Requirement of Emergency Generator System in Nursing Home.
Section 333.21743 - Disclosures; Public Inspection.
Section 333.21744 - Professional Advice and Consultation.
Section 333.21755 - Grounds for Refusal to Issue License.
Section 333.21757 - Provisional License.
Section 333.21766 - Written Contract.
Section 333.21775 - Continuation of Medicaid Funding During Appeal, Transfer, or Discharge Period.
Section 333.21776 - Transfer or Discharge of Patient; Plan; Counseling Services.
Section 333.21777 - Holding Bed Open During Temporary Absence of Patient; Option; Title 19 Patients.
Section 333.21781 - Posting of License and Other Information.
Section 333.21782 - Retention of Documents for Public Inspection.
Section 333.21784 - Threatening Medical Condition; Notice; Emergency Treatment; Comfort of Patient.
Section 333.21785 - Discontinuance of Operation; Notice; Relocation of Patients.
Section 333.21786 - Emergency Closing of Nursing Home.
Section 333.21787 - Michigan Public Health Institute; Consultation and Contracts.
Section 333.21791 - Advertising; False or Misleading Information Prohibited.
Section 333.21792 - Commission, Bonus, Fee, or Gratuity; Violation; Penalty.
Section 333.21794 - Use of Dining Assistant to Provide Feeding Assistance to Nursing Home Patient.
Section 333.21796 - Insuring Proper Licensing of Licensed Personnel.
Section 333.21799d - Collection of Civil Penalty; Noncompliance; Order.