[Text of section added by 2020, 358, Sec. 12 effective July 1, 2021. See 2020, 358, Sec. 109.]
Section 3A. (a) The division of banks shall maintain a consumer assistance unit. The unit may provide assistance in response to complaints involving any person or entity that the division has authority to regulate or in other areas as the commissioner deems appropriate, which may include, but shall not be limited to, complaints and requests for assistance involving state-chartered banks and credit unions, check cashers, foreign transmittal companies, sales finance companies, mortgage lenders, brokers, originators and student loan servicers.
(b) The unit shall share information with the student loan ombudsman to assist the student loan ombudsman in fulfilling the student loan ombudsman's duties under section 35 of chapter 12.
Structure Massachusetts General Laws
Part I - Administration of the Government
Title II - Executive and Administrative Officers of the Commonwealth
Chapter 26 - Department of Banking and Insurance
Section 2 - Commissioner of Banks
Section 3a - Consumer Assistance Unit
Section 4 - Supervisor of Loan Agencies
Section 5 - Board of Bank Incorporation
Section 5a - Small Loans Regulatory Board
Section 6 - Commissioner of Insurance
Section 7a - Health Care Access Bureau; Duties; Employees; Assessment Against Carriers
Section 8a - Board of Appeal on Motor Vehicle Liability Policies and Bonds
Section 8c - Assessments Against Licensed Insurers
Section 8d - Certification and Collection of Assessment
Section 8f - Assessments by Insurance Companies; Amount; Annual Estimates of Earned Car Years
Section 8g - Auto Damage Appraiser Licensing Board; Appraisers; Licensing; Damage Reports; Seal
Section 8i - Medical Malpractice Analysis Bureau; Duties; Appointments; Assessments