Massachusetts General Laws
Chapter 93b - Regulation of Business Practices Between Motor Vehicle Manufacturers, Distributors and Dealers
Section 11 - Franchise Relationship; Written or Oral Agreements; Applicability

Section 11. This chapter shall apply to all actions by a manufacturer or distributor which relate to the franchise relationship and which arise under any written or oral agreement between the manufacturer or distributor with a motor vehicle dealer including, but not limited to, the franchise offering, the franchise agreement, sales of goods, services or advertising, leases or mortgages of real or personal property, promises to pay, security interests, pledges, insurance contracts, advertising contracts, construction or installation contracts, servicing contracts, and all other such agreements in which said manufacturer or distributor has any direct or indirect interest.

Structure Massachusetts General Laws

Massachusetts General Laws

Part I - Administration of the Government

Title XV - Regulation of Trade

Chapter 93b - Regulation of Business Practices Between Motor Vehicle Manufacturers, Distributors and Dealers

Section 1 - Definitions

Section 2 - Applicability of Chapter

Section 3 - Unfair Competition and Practices

Section 4 - Violations

Section 5 - Franchise Agreement; Renewal; Termination; Notice; Good Cause; Hearing; Burden of Proof

Section 6 - New Motor Vehicle Dealer Franchise Locations; Relocation of Existing Franchises; Notice; Good Cause; Protest by Other Franchises; Burden of Proof

Section 7 - Advertising by Manufacturer, Distributor or Dealer; New Motor Vehicle Prices; Charges Included

Section 8 - Indemnification of Dealer; Negligence of Manufacturer; Indemnification of Manufacturer, Distributor; Negligence of Dealer; Court Action

Section 9 - Delivery and Preparation Obligations; Express Warranty Agreements; Audit of Claims

Section 10 - Unreasonable Dealer or Franchise Restrictions; Voluntary Restrictions; Right of First Refusal; Dealer Financial Data

Section 11 - Franchise Relationship; Written or Oral Agreements; Applicability

Section 12 - Franchise Agreement Renewals; Void and Unenforceable Notice

Section 13 - Free Association

Section 14 - Enforcement

Section 15 - Loss by Manufacturer, Distributor or Motor Vehicle Dealer; Settlement Conference; Suit for Damages and Equitable Relief; Offer of Settlement; Attorneys' Fees and Costs; Exclusive Rights and Remedies

Section 16 - Franchise Agreement; Void Provisions; Arbitration, Mediation, or Alternative Dispute Resolution Clause; Voluntariness

Section 17 - Time Limitations; Cause of Action

Section 18 - Rights and Remedies