(a) An insurer that provides workers’ compensation insurance in the State shall have in the State competent individuals who:
(1) handle and adjust each disputed workers’ compensation claim in the State for the insurer; and
(2) possess the knowledge and experience to handle and adjust each disputed claim.
(b) An insurer that provides workers’ compensation insurance in the State shall establish a toll-free telephone number through which an insured or claimant, or a representative of an insured or claimant, may make direct telephone inquiries during regular business hours.
(c) The Commission may assess a fine not exceeding $1,000 on an insurer that does not comply with this section.
Structure Maryland Statutes
Title 9 - Workers' Compensation
Subtitle 4 - Insurance Coverage
Section 9-402 - Coverage Required
Section 9-402.1 - Failure to Properly Classify Employee
Section 9-403 - Approval of Self-Insurance Plan
Section 9-404 - Governmental Self-Insurance Group
Section 9-405 - Self-Insurance by Individual Employer
Section 9-406 - Commission -- Exercise of Discretion
Section 9-407 - Failure to Insure
Section 9-408 - Restrictions on Agreements
Section 9-409 - Judicial Review
Section 9-410 - Workers' Compensation Insurer Office and Personnel Requirements