(a) If a person agrees to provide services regarding the correction of performance problems in computer information, other than an agreement to cure its own existing breach of contract, the following rules apply:
(1) If the services are provided by a licensor of the information as part of a limited remedy, the licensor undertakes that its performance will provide the licensee with information that conforms to the agreement to which the limited remedy applies.
(2) In all other cases, the person:
(A) Shall perform at a time and place and in a manner consistent with the express terms of the agreement and, to the extent not stated in the express terms, at a time and place and in a manner that is reasonable in light of ordinary standards of the business, trade, or industry; and
(B) Does not undertake that its services will correct performance problems unless the agreement expressly so provides.
(b) Unless required to do so by an express or implied warranty, a licensor is not required to provide instruction or other support for the licensee’s use of information or access. A person that agrees to provide support shall make the support available in a manner and with a quality consistent with express terms of the support agreement and, to the extent not stated in the express terms, at a time and place and in a manner that is reasonable in light of ordinary standards of the business, trade, or industry.
Structure Maryland Statutes
Title 22 - Maryland Uniform Computer Information Transactions Act
Section 22-601 - Performance of Contract in General
Section 22-602 - Licensor's Obligation to Enable Use
Section 22-603 - Submissions of Information to Satisfaction of a Party
Section 22-604 - Immediately Completed Performance
Section 22-605 - Electronic Regulation of Performance
Section 22-606 - Copy: Delivery; Tender of Delivery
Section 22-607 - Copy: Performance Related to Delivery; Payment
Section 22-608 - Copy: Right to Inspect; Payment Before Inspection
Section 22-609 - Copy: When Acceptance Occurs
Section 22-610 - Copy: Effect of Acceptance; Burden of Establishing; Notice of Claims
Section 22-611 - Access Contracts
Section 22-612 - Correction and Support Contracts
Section 22-613 - Contracts Involving Publishers, Dealers, and End Users
Section 22-614 - Risk of Loss of Copy
Section 22-615 - Excuse by Failure of Presupposed Conditions
Section 22-616 - Termination: Survival of Obligations