(a) A pharmacy benefits manager shall maintain a toll–free telephone number Monday through Saturday for prescribers, pharmacies, pharmacists, and beneficiaries to request information regarding a therapeutic interchange.
(b) The toll–free telephone number shall be accessible from 8 a.m. until at least 8 p.m. Eastern Standard Time.
Structure Maryland Statutes
Subtitle 16 - Pharmacy Benefits Managers
Part VI - Therapeutic Interchanges
Section 15-1633 - When Request Allowed
Section 15-1634 - Authorization; Disclosures; Money-Saving Claims; Payment for Interchange
Section 15-1635 - Requirements When Interchange Occurs
Section 15-1636 - Cancellation and Reversal
Section 15-1637 - Maintenance of Toll-Free Telephone Number