(a) (1) A dental plan organization shall establish and maintain a complaint system to provide reasonable procedures for the resolution of written complaints initiated by enrollees about services of the dental plan organization.
(2) The dental plan organization shall maintain records of all written complaints initiated by enrollees.
(b) (1) The Commissioner may examine the complaint system of a dental plan organization.
(2) If the Commissioner determines that the complaint system is inadequate, the Commissioner may require a revision of the complaint system.
Structure Maryland Statutes
Title 14 - Entities That Act as Health Insurers
Subtitle 4 - Dental Plan Organization Act
Section 14-402 - Scope of Subtitle
Section 14-403 - Certificate of Authority Required
Section 14-404 - Surplus or Bond
Section 14-405 - Application for Certificate of Authority
Section 14-406 - Notice of Modification of Information
Section 14-407 - Issuance or Disapproval of Certificate of Authority
Section 14-408 - Term and Renewal of Certificate of Authority
Section 14-409 - Suspensions and Revocations
Section 14-410 - Evidence of Coverage
Section 14-411 - Investigations and Examinations
Section 14-412 - Complaint System
Section 14-413 - Annual Report
Section 14-414 - Limitation on Use of Income
Section 14-415 - Misrepresentation