Maryland Statutes
Subtitle 8 - Written Policies for Public Communications
Section 10-802 - Written Policies Required

Each unit shall adopt written policies that are within the legal authority of the unit for:
        (1)    the procedures to be followed by the unit in responding to a public communication;
        (2)    the circumstances that require the unit to maintain a record of a public communication and of the response of the unit; and
        (3)    the manner of maintaining records of public communications and of the responses of the unit.