§716. Complaints; record retention
A public utility shall keep a record of every customer complaint and retain that record for a period of 10 years from the date of final resolution of the complaint and shall make all records of customer complaints readily available to the commission for examination. The commission may adopt rules to implement this section. Rules adopted pursuant to this section are routine technical rules as defined in Title 5, chapter 375, subchapter 2‑A. [PL 2019, c. 26, §1 (NEW).]
SECTION HISTORY
PL 2019, c. 26, §1 (NEW).
Structure Maine Revised Statutes
Part 1: PUBLIC UTILITIES COMMISSION
Chapter 7: REGULATION AND CONTROL OF PUBLIC UTILITIES
35-A §701. Special privileges forbidden
35-A §702. Unjust discrimination
35-A §703. Rebates; discounts and discrimination
35-A §704. Termination of utility services
35-A §706. Tenants not liable for a landlord's utility bills
35-A §707. Affiliated interests
35-A §709. Insider transactions
35-A §710. Accidents investigated; reports
35-A §711. Joint use of equipment
35-A §713. Unregulated business ventures of utilities
35-A §714. Notice to commission
35-A §716. Complaints; record retention
35-A §717. Joint use entity liaisons
35-A §718. Winter terminations (REALLOCATED FROM TITLE 35-A, SECTION 717)