477A.8 Customer service standards.
1. The holder of a certificate of franchise authority shall comply with customer service requirements consistent with those contained in
47 C.F.R. §76.309
, and shall maintain a local or toll-free telephone number for customer service contact.
2. The holder of a certificate of franchise authority shall implement an informal process for handling inquiries from municipalities and customers concerning billing events, service issues, and other complaints. If an issue is not resolved through this informal process, a municipality may request a confidential nonbinding mediation with the holder of a certificate of franchise authority, with the costs of such mediation to be shared equally between the municipality and the holder of a certificate of franchise authority.
2007 Acts, ch 201, §9, 15
Structure Iowa Code
Chapter 477A - CABLE OR VIDEO SERVICE FRANCHISES
Section 477A.2 - Certificate of franchise authority requirement.
Section 477A.3 - Application requirements — certificate of franchise authority.
Section 477A.4 - Applicability to federal law.
Section 477A.5 - Municipality restrictions.
Section 477A.6 - Public, educational, and governmental access channels.
Section 477A.7 - Fees — financial support.
Section 477A.8 - Customer service standards.
Section 477A.9 - Nondiscrimination by municipality.
Section 477A.10 - Provider discrimination prohibited.