231D.9 Complaints and confidentiality.
1. A person with concerns regarding the operations or service delivery of an adult day services program may file a complaint with the department. The name of the person who files a complaint with the department and any personal identifying information of the person or any participant identified in the complaint shall be kept confidential and shall not be subject to discovery, subpoena, or other means of legal compulsion for its release to a person other than employees of the department involved in the investigation of the complaint.
2. The department shall establish procedures for the disposition of complaints received in accordance with this section.
2003 Acts, ch 165, §9; 2005 Acts, ch 61, §8, 17; 2007 Acts, ch 215, §195
Referred to in §231D.12
Structure Iowa Code
Chapter 231D - ADULT DAY SERVICES
Section 231D.2 - Purpose — rules.
Section 231D.3 - Certification required.
Section 231D.4 - Application and fees.
Section 231D.5 - Denial, suspension, or revocation.
Section 231D.6 - Notice — appeal — emergency provisions.
Section 231D.7 - Conditional operation.
Section 231D.8 - Department notified of casualties.
Section 231D.9 - Complaints and confidentiality.
Section 231D.9A - Exit interview — issuance of findings.
Section 231D.10 - Disclosure of findings.
Section 231D.10A - Informal conference — formal contest — judicial review.
Section 231D.12 - Retaliation by adult day services program prohibited.
Section 231D.13 - Nursing assistant and medication aide — certification.
Section 231D.13A - Medication setup — administration and storage of medications.
Section 231D.14 - Criminal records investigation check.
Section 231D.15 - Fire and safety standards.
Section 231D.16 - Transition provision.
Section 231D.17 - Written contractual agreement required.
Section 231D.18 - Involuntary transfer.
Section 231D.19 - Limitations on admission and retention of participants.