231C.7 Complaints.
1. Any person with concerns regarding the operations or service delivery of an assisted living program may file a complaint with the department. The name of the person who files a complaint with the department and any personal identifying information of the person or any tenant identified in the complaint shall be kept confidential and shall not be subject to discovery, subpoena, or other means of legal compulsion for its release to a person other than department employees involved with the complaint.
2. The department shall establish procedures for the disposition of complaints received in accordance with this section.
2003 Acts, ch 166, §14; 2007 Acts, ch 215, §171
Structure Iowa Code
Chapter 231C - ASSISTED LIVING PROGRAMS
Section 231C.1 - Findings, purpose, and intent.
Section 231C.3 - Certification of assisted living programs.
Section 231C.3A - Monitoring — conflicts of interest.
Section 231C.4 - Fire and safety standards.
Section 231C.5 - Written occupancy agreement required.
Section 231C.5A - Assessment of tenants — program eligibility.
Section 231C.6 - Involuntary transfer.
Section 231C.8 - Exit interview — issuance of findings.
Section 231C.9 - Disclosure of findings.
Section 231C.9A - Informal conference — formal contest — judicial review.
Section 231C.10 - Denial, suspension, or revocation — conditional operation.
Section 231C.11 - Notice — appeal — emergency provisions.
Section 231C.11A - Voluntary cessation of program operations — decertification.
Section 231C.12 - Department notified of casualties.
Section 231C.13 - Retaliation by assisted living program prohibited.
Section 231C.14 - Civil penalties.
Section 231C.15 - Criminal penalties and injunctive relief.
Section 231C.16 - Nursing assistant and medication aide — certification.
Section 231C.16A - Medication setup — administration and storage of medications.
Section 231C.17 - Coordination of the long-term care system — transitional provisions.
Section 231C.18 - Iowa assisted living fees.
Section 231C.19 - Application of landlord and tenant Act.
Section 231C.20 - Limitation on penalties.
Section 231C.21 - Certification list to county commissioner of elections.