Sec. 7. A complaint may be filed with the commission by any of the following:
(1) A customer of a telecommunications provider who has been:
(A) switched by one (1) telecommunications provider to another telecommunications provider without the customer's authorization; or
(B) billed for services by a telecommunications provider that without the customer's authorization added the services to the customer's service order.
(2) A telecommunications provider that has been removed as a customer's telecommunications provider without the customer's authorization.
(3) The commission on its own motion.
(4) The office of the utility consumer counselor.
A hearing held on a complaint filed under this section must be consistent with IC 8-1-1-8.
As added by P.L.92-1998, SEC.2. Amended by P.L.135-1999, SEC.6.
Structure Indiana Code
Title 8. Utilities and Transportation
Article 1. Utilities Generally
Chapter 29. Telecommunications Customers
8-1-29-1.3. "Letter of Agency" Defined
8-1-29-1.5. "Preferred Carrier Change Order" Defined
8-1-29-2. "Telecommunications" Defined
8-1-29-3. "Telecommunications Provider" Defined
8-1-29-4. "Telecommunications Service" Defined
8-1-29-5. Unauthorized Switching of Providers or Billing for Services
8-1-29-5.5. Confirmation of Preferred Carrier Change Order Required
8-1-29-7. Complaints; Hearings
8-1-29-8. Referral of Violations to Attorney General as Deceptive Acts