Sec. 28. (a) The commission shall adopt rules to govern the relations between corporations and any or all classes of their customers. Those rules shall cover the following subjects:
(1) Extension of service.
(2) Extension of credit.
(3) Deposits, including interest.
(4) Billing procedures.
(5) Termination of service.
(6) Complaints.
(7) Information and notice to customers of their rights under the rules.
(b) The commission may investigate and enter orders on complaints filed by individual customers arising under this section. The commission may establish an appeals division to act on its own behalf regarding individual customer complaints. The decision of the division is binding on all parties to the complaint. The commission shall review decisions of the appeals division upon timely request by an affected party.
(c) This section does not invalidate any rule adopted by the commission before September 1, 1987, to govern the relations between corporations and their customers if the rule is consistent with this section.
As added by P.L.121-1987, SEC.5.
Structure Indiana Code
Title 8. Utilities and Transportation
Article 1. Utilities Generally
Chapter 13. Rural Electric Membership Corporation Act
8-1-13-2. Incorporation; Purpose
8-1-13-4. Articles of Incorporation
8-1-13-5. Articles of Incorporation; Action by Commission
8-1-13-7. Board of Directors; Powers and Duties
8-1-13-8. Membership Certificates; Meetings of Members
8-1-13-9. Conditions of Membership; Restrictions to Providing Services
8-1-13-10. Powers of Corporation
8-1-13-11. Enumerated Powers of Corporation
8-1-13-12. Sale, Encumbrance, or Other Disposition of Property
8-1-13-13. Obligations in Anticipation of Revenue; Authority to Issue
8-1-13-14. Obligations; Covenants or Agreements
8-1-13-15. Purchase; Own Obligations
8-1-13-16. Consolidation or Merger; Mutual Benefit Corporations
8-1-13-17. Services, Facilities, and Charges; Sinking Fund; Rea Borrowers
8-1-13-18. Rates and Charges; Jurisdiction and Powers of Commission
8-1-13-18.5. Withdrawal From Jurisdiction of Commission
8-1-13-21. Dissolution of Corporation
8-1-13-22. Articles of Incorporation; Amendment; Change of Name; Change of Territory
8-1-13-24. Commission Decisions or Orders; Appeal
8-1-13-25. Construction of Chapter
8-1-13-27. Liability of Members and Directors
8-1-13-28. Rules; Customer Relations; Adoption; Complaints; Procedures
8-1-13-29. Rates, Tolls, and Charges; Schedules; Filing; Approval
8-1-13-32. Investigations; Agents; Powers; Recommendations
8-1-13-33. Uniform Accounts; Requisites
8-1-13-34. Furnishing of Information; Requirement
8-1-13-35. Blank Forms Received; Verification; Delivery of Documents, Books, and Papers
8-1-13-37. Investigation by Commission on Its Own Motion; Rates, Service, or Territory
8-1-13-40. Subpoena Power of Commissioners and Authorized Agents; Enforcement
8-1-13-41. Violations of Chapter; Findings; Just and Reasonable Orders to Be Made
8-1-13-42. Rules; Adoption; Prior Rules Validated
8-1-13-43. Maximum Borrowing and Expenditures for Economic Development