Sec. 21. An independent adjuster shall do all of the following:
(1) Be honest and fair in all communications with an insured, an insurer, a self-insurer, and the public.
(2) Give policyholders and claimants prompt and knowledgeable service and courteous, fair, and objective treatment.
(3) Refrain from:
(A) giving legal advice; or
(B) dealing directly with a policyholder or claimant who is represented by legal counsel unless the legal counsel consents to the direct contact.
(4) Comply with all local, state, and federal privacy and information security laws.
(5) Identify:
(A) the independent adjuster's self as an independent adjuster; and
(B) if applicable, the independent adjuster's employer;
when dealing with a policyholder or claimant.
(6) Refrain from:
(A) having any financial interest in an adjustment; or
(B) acquiring, for the independent adjuster or any person, an interest or a title in salvage without first receiving written authority from the principal.
As added by P.L.11-2011, SEC.22.
Structure Indiana Code
Article 1. Department of Insurance
Chapter 28. Independent Adjuster Licensing
27-1-28-2. Administrative Rules
27-1-28-3. Automated Claims Adjudication System
27-1-28-6. Independent Adjuster
27-1-28-10. Independent Adjuster Licensure and Exemption
27-1-28-11. Temporary Emergency Independent Adjuster Licensure
27-1-28-12. Resident Individual Independent Adjuster Licensure
27-1-28-13. Resident Business Entity Independent Adjuster Licensure
27-1-28-15. Written Exam; Exceptions
27-1-28-16. Nonresident Licensure
27-1-28-17. Issuance of Nonresident License
27-1-28-18. Penalties; Refusal of License Renewal
27-1-28-19. Continuing Education
27-1-28-22. Reports to Commissioner of Administrative and Criminal Actions
27-1-28-23. Certification of Automated Claims Adjudication System