Sec. 6. (a) The ombudsman shall receive, investigate, and attempt to resolve complaints and concerns that are made by or on behalf of an individual described in section 1 of this chapter.
(b) At the conclusion of an investigation of a complaint, the ombudsman shall report the ombudsman's findings to the complainant.
(c) If the ombudsman does not investigate a complaint, the ombudsman shall notify the complainant of the decision not to investigate and the reasons for the decision.
As added by P.L.272-1999, SEC.35.
Structure Indiana Code
Article 11. Services for Individuals With Disabilities
Chapter 13. Statewide Waiver Ombudsman
12-11-13-2. "Ombudsman" Defined
12-11-13-3. Position Established
12-11-13-4. Appointment of Acting Ombudsman
12-11-13-5. Consultation With Experts Regarding Duties
12-11-13-6. Investigation and Resolution of Complaints
12-11-13-7. Access to Records Required
12-11-13-8. Immunity of Provider of Waiver Services
12-11-13-9. Agency Providing Access to Relevant Records
12-11-13-10. Ombudsman Providing Coordination and Confidentiality
12-11-13-12. Immunity From Civil Liability
12-11-13-13. Annual Report on Operations of Program
12-11-13-14. Duty to Report to Legislative Committee