(1) The office shall establish a statewide toll-free telephone number and e-mail address for receiving complaints concerning matters adversely affecting the health, safety, welfare, or rights of residents.
(2) Upon admission to a long-term care facility, each resident or representative of a resident must receive information regarding:
(a) The purpose of the State Long-Term Care Ombudsman Program.
(b) The statewide toll-free telephone number and e-mail address for receiving complaints.
(c) Information that retaliatory action cannot be taken against a resident for presenting grievances or for exercising any other resident right.
(d) Other relevant information regarding how to contact representatives of the State Long-Term Care Ombudsman Program.
Each resident or his or her representative must be furnished additional copies of this information upon request.
History.—s. 4, ch. 99-394; s. 13, ch. 2006-121; s. 12, ch. 2015-31; s. 3, ch. 2015-126.
Structure Florida Statutes
Chapter 400 - Nursing Homes and Related Health Care Facilities
Part I - Long-Term Care Facilities: Ombudsman Program (Ss. 400.0060-400.0091)
400.0061 - Legislative findings and intent; long-term care facilities.
400.0065 - State Long-Term Care Ombudsman Program; duties and responsibilities.
400.0067 - State Long-Term Care Ombudsman Council; duties; membership.
400.0070 - Conflicts of interest.
400.0071 - State Long-Term Care Ombudsman Program complaint procedures.
400.0073 - State and local ombudsman council investigations.
400.0074 - Local ombudsman council onsite administrative assessments.
400.0075 - Complaint notification and resolution procedures.
400.0078 - Citizen access to State Long-Term Care Ombudsman Program services.
400.0081 - Access to facilities, residents, and records.
400.0083 - Interference; retaliation; penalties.
400.0087 - Department oversight; funding.