(a) An operator of an automated teller machine shall clearly and conspicuously disclose on a label or sign posted on the automated teller machine, or in clear view of a person viewing the automated teller machine, the name, address, and telephone number of the Department and the operator. The label or sign shall also state that a person may send comments or complaints regarding the automated teller machine to the Department and shall state that the Department is an agency of the District.
(b) The Commissioner may investigate a complaint, in whatever form received, regarding an automated teller machine. The investigation of the Commissioner under this subsection may include an examination of the automated teller machine. The operator of the automated teller machine shall pay to the Commissioner the reasonable costs and expenses incurred by the Commissioner for the examination or investigation.
(June 9, 2001, D.C. Law 13-308, § 509, 48 DCR 3244.)
Structure District of Columbia Code
Title 26 - Banks and Other Financial Institutions
Chapter 1A - Automated Teller Machines
§ 26–131.03. Establishment of an automated teller machine or point-of-sale terminal
§ 26–131.04. Satellite device or point-of-sale terminal
§ 26–131.05. Evaluation of automated teller machine safety
§ 26–131.06. Lighting of automated teller machine area
§ 26–131.07. Automated teller machine surcharge disclosure
§ 26–131.08. Point-of-sale terminal surcharge disclosure
§ 26–131.09. Complaints against an operator of an automated teller machine
§ 26–131.10. Registration of automated teller machines
§ 26–131.11. Record keeping requirements
§ 26–131.13. Authority of Commissioner to issue rules and regulations