(a) A dental plan organization shall establish and maintain a complaint system to provide reasonable procedures for the resolution of written complaints initiated by enrollees concerning dental plan services. The dental plan organization shall maintain records of all written complaints initiated by enrollees.
(b) The Commissioner may examine the complaint system and if he or she determines that the system is not adequate he or she may require a revision of the complaint system.
Structure Delaware Code
Chapter 38. DENTAL PLAN ORGANIZATION ACT
§ 3803. Certificate of authority — Required; application procedure; filing fee.
§ 3804. Certificate of authority — Conditions for issuance; disapproval; expiration; renewal.
§ 3805. General surplus; special contingent surplus.
§ 3807. Medical negligence insurance.
§ 3810. Examination of records.
§ 3813. Maximum portion of income used for expenses.
§ 3815. Suspension or revocation of certificate of authority.
§ 3816. Cease and desist order.
§ 3817. Civil penalty; exceptions.
§ 3819. Confidentiality of documents.
§ 3820. Confidentiality of data pertaining to diagnosis, treatment or health of enrollees.
§ 3821. Exemptions from application of chapter.