Connecticut General Statutes
Chapter 368bb - Managed Residential Communities
Section 19a-697. - Resident's bill of rights.

(a) A managed residential community shall have a written bill of rights that prescribes the rights afforded to each resident. A designated staff person from the managed residential community shall provide and explain the bill of rights to the resident at the time that such resident enters into a residency agreement at the managed residential community. The bill of rights shall include, but not be limited to, that each resident has the right to:

(1) Live in a clean, safe and habitable private residential unit;
(2) Be treated with consideration, respect and due recognition of personal dignity, individuality and the need for privacy;
(3) Privacy within a private residential unit, subject to rules of the managed residential community reasonably designed to promote the health, safety and welfare of the resident;
(4) Retain and use one's own personal property within a private residential unit so as to maintain individuality and personal dignity provided the use of personal property does not infringe on the rights of other residents or threaten the health, safety and welfare of other residents;
(5) Treat his or her residential unit as his or her home and has no fewer rights than any other resident of the state, including, but not limited to, (A) associating and communicating privately with persons of the resident's choice, (B) purchasing and using technology of the resident's choice, including, but not limited to, technology that may facilitate virtual visitation with family and other persons, provided operation and use of such technology shall not violate any individual's right to privacy under state or federal law, and (C) engaging in other private communications, including receiving and sending unopened correspondence and telephone access;
(6) Freedom to participate in and benefit from community services and activities so as to achieve the highest possible level of independence, autonomy and interaction within the community;
(7) Directly engage or contract with licensed health care professionals and providers of one's choice to obtain necessary health care services in one's private residential unit, or such other space in the managed residential community as may be made available to residents for such purposes;
(8) Manage one's own financial affairs;
(9) Exercise civil and religious liberties;
(10) Present grievances and recommend changes in policies, procedures and services to the manager or staff of the managed residential community, government officials or any other person without restraint, interference, coercion, discrimination or reprisal from the managed residential community, including access to representatives of the department or the Office of the Long-Term Care Ombudsman;
(11) Upon request, obtain from the managed residential community the name of the service coordinator or any other persons responsible for resident care or the coordination of resident care;
(12) Confidential treatment of all records and communications to the extent required by state and federal law;
(13) Have all reasonable requests responded to promptly and adequately within the capacity of the managed residential community and with due consideration given to the rights of other residents;
(14) Be fully advised of the relationship that the managed residential community has with any assisted living services agency, health care facility or educational institution to the extent that such relationship relates to resident medical care or treatment and to receive an explanation about the relationship;
(15) Receive a copy of any rules or regulations of the managed residential community;
(16) Privacy when receiving medical treatment or other services within the capacity of the managed residential community;
(17) Refuse care and treatment and participate in the planning for the care and services the resident needs or receives, provided the refusal of care and treatment may preclude the resident from being able to continue to reside in the managed residential community; and
(18) All rights and privileges afforded to tenants under title 47a.
(b) A managed residential community shall post in a prominent place in the managed residential community the resident's bill of rights, including those rights set forth in subsection (a) of this section. The posting of the resident's bill of rights shall include contact information for the Department of Public Health and the Office of the State Long-Term Care Ombudsman, including the names, addresses and telephone numbers of persons within such agencies who handle questions, comments or complaints concerning managed residential community.
(June Sp. Sess. P.A. 07-2, S. 34; P.A. 21-55, S. 2.)
History: P.A. 21-55 amended Subsec. (a)(5) by adding provision re resident right to treat residential unit as a home, adding Subpara. (A) re associating and communicating privately with persons of resident's choice and Subpara. (B) re technology rights, redesignating existing provisions as Subpara. (C) and amending same to delete provision re visiting with persons of one's choice and make technical and conforming changes, effective July 1, 2021.