The Commissioner shall establish and maintain mechanisms to receive reports and complaints from foster parents, interested stakeholders, and other citizens of the Commonwealth regarding violations of laws or regulations applicable to foster care and any other matters affecting the health, safety, or well-being of children in foster care. Such mechanisms shall include establishing a statewide, toll-free hotline to be administered by the Department; publicizing the existence of such hotline; and enhancing electronic communication with the Department for the receipt of reports or complaints.
Reports and complaints received through the foster care hotline or other mechanisms established pursuant to this section shall be investigated pursuant to Board regulations. All information received or maintained by the Department in connection with such reports, complaints, or investigations shall be confidential and not subject to the Virginia Freedom of Information Act (§ 2.2-3700 et seq.), except that such information may be relayed and used on a confidential basis pursuant to Board regulations for the purposes of investigation and to protect the health, safety, and well-being of children in foster care.
2019, c. 446.
Structure Code of Virginia
Title 63.2 - Welfare (Social Services)
§ 63.2-900.1. Kinship foster care
§ 63.2-900.2. Placement of sibling groups; visitation
§ 63.2-900.3. School placement of children in foster care
§ 63.2-901. Supervision of placement of children in homes
§ 63.2-901.1. Criminal history and central registry check for placements of children
§ 63.2-902. Agreements with persons taking children; dispute resolution; appeals
§ 63.2-903. Entrustment agreements; adoption
§ 63.2-904.1. Intervention by Commissioner; corrective action plans; assumption of temporary control
§ 63.2-904.2. Complaint system
§ 63.2-905. Foster care services
§ 63.2-905.1. Independent living services
§ 63.2-905.2. Security freezes and annual credit checks for children in foster care
§ 63.2-905.3. Documents provided to foster care youth
§ 63.2-905.5. Survey of children aging out of foster care
§ 63.2-906. Foster care plans; permissible plan goals; court review of foster children
§ 63.2-906.1. Qualified residential treatment programs
§ 63.2-907. Administrative review of children in foster care
§ 63.2-908. Permanent foster care placement
§ 63.2-909. Child support for child placed in foster care by court
§ 63.2-910.1. Acceptance of children by local departments of social services
§ 63.2-910.2. Petition to terminate parental rights
§ 63.2-911. Liability insurance for foster parents
§ 63.2-912. Visitation of child placed in foster care
§ 63.2-913. Establishment of minimum training requirements
§ 63.2-913.1. Caseload standard
§ 63.2-915. Appeals to Commissioner
§ 63.2-916. Notice of developmental disabilities
§ 63.2-917. Fostering Futures program; established
§ 63.2-919. Fostering Futures program; eligibility
§ 63.2-920. Continuing services and support
§ 63.2-922. Termination of voluntary continuing services and support agreement; notice; appeal