A. Household goods carriers may, upon request of a shipper, cause to be given to such shipper an estimate of the charges for proposed services in the manner and form specified in this section:
1. The estimate may be made only after a visual inspection of the goods by the estimator or be based upon information furnished to the carrier by the shipper.
2. If a written estimate is furnished, across the top of each form there shall be imprinted, in bold type, the words "ESTIMATED COST OF SERVICES."
3. The name, address and phone number of the carrier providing the estimate must be shown in a legible manner on each estimate form.
4. Imprinted thereunder in regular type shall be words to the effect "IMPORTANT NOTICE: This estimate covers only the articles and services listed. It is not a guarantee that the actual charges will not exceed the amount of the estimate. However, carriers may bind the estimate and guarantee that charges may not exceed the bound estimate except for any accessorial tariff charges incurred at destination that are not known to the carrier until actual delivery of the shipment and a sight survey reveals that additional charges are necessary to effect delivery as published in the carrier's tariff. Household goods carriers are required by law to collect transportation and other incidental charges computed on the basis of rates shown in their lawfully published tariffs. Charges for additional services will be added to the transportation charges."
5. The original or a true legible copy of each estimate form prepared in accordance with this section may be delivered to the shipper and a copy thereof shall be maintained by the carrier as part of its record of shipment.
B. If the carrier provides a shipper with a written estimate, the carrier will give to the shipper an information booklet that has been approved by the Department and will obtain a receipt therefor from the shipper. Such receipt will become a part of the permanent file of the carrier.
2001, c. 596; 2006, c. 609.
Structure Code of Virginia
Chapter 21 - Regulation of Property Carriers
§ 46.2-2101. Exemptions from chapter
§ 46.2-2102. Compliance with chapter required
§ 46.2-2108.1. Disposition of funds collected
§ 46.2-2108.2. Necessity of a permit or certificate
§ 46.2-2108.4. Application; notice requirements
§ 46.2-2108.5. Registered for fuels tax; business, professional, and occupational license taxes
§ 46.2-2108.6. Considerations for determination of issuance of permit, or certificate
§ 46.2-2109. Action on applications; hearings on denials and protests
§ 46.2-2115. Determination for issuance of permit or certificate
§ 46.2-2117. Temporary emergency operation
§ 46.2-2118. Issuance, expiration, and renewal of permit and certificate
§ 46.2-2120. Filing and application fees
§ 46.2-2121.1. Declaration of for-hire operation; presumption of nonbusiness use
§ 46.2-2122. Bond and letter of credit requirements of applicants for certificate
§ 46.2-2124. Notice of discontinuance of service
§ 46.2-2125. Reports, records, etc.
§ 46.2-2126. Certificate or permit holder not relieved of liability for negligence
§ 46.2-2127. Freight bill violation
§ 46.2-2128. Vehicle seizure; penalty
§ 46.2-2129. Unlawful use of registration and identification markers
§ 46.2-2130. Registration violations; penalties
§ 46.2-2131. Violation; criminal penalties
§ 46.2-2132. Violations; civil penalties
§ 46.2-2133. Grounds for denying, suspending, or revoking certificates
§ 46.2-2134. Grounds for denying, suspending, or revoking permits
§ 46.2-2135. Altering or amending permits or certificates
§ 46.2-2136. Suspension, revocation, and refusal to renew permit or certificate; notice and hearing
§ 46.2-2137. Basis for reinstatement of suspended permits or certificates; reinstatement fees
§ 46.2-2138. Basis for reissuance after revocation of permits or certificates; fees
§ 46.2-2141. Application of article
§ 46.2-2142. Bonds or insurance to be kept in force; amounts
§ 46.2-2143.1. Insurance requirement for motor carriers
§ 46.2-2143.2. Special insurance provisions for certain carriers
§ 46.2-2145. Condition or obligation of security
§ 46.2-2146. Effect of unfair claims settlement practices on self-insured motor carriers
§ 46.2-2147. Certain household goods carriers exempted from article
§ 46.2-2149. Certain household goods carriers exempt from certain provisions of article
§ 46.2-2150. Required certificates of fitness
§ 46.2-2151. Considerations for determination of issuance of certificate
§ 46.2-2152. Control by Department
§ 46.2-2153. Provisions of chapter controlling
§ 46.2-2154. Discontinuance of service
§ 46.2-2155. Power and duty of Department
§ 46.2-2156. Solicitation, booking, registration by other persons prohibited; storage-in-transit
§ 46.2-2157. Estimate of charges; penalties; information booklet for shippers
§ 46.2-2159. Freight bill or freight bill/bill of lading
§ 46.2-2160. Bill of lading kept in vehicle; preserved in office
§ 46.2-2161. Payment of tariff charges; payment of specific charges
§ 46.2-2162. Carrier liability
§ 46.2-2163. Determination of weights by certified scales
§ 46.2-2164. Constructive weight
§ 46.2-2165. Obtaining weight tickets
§ 46.2-2166. Minimum weight shipments, notice
§ 46.2-2167. Reweighing of shipment
§ 46.2-2169. Tariffs showing rates and charges, etc.
§ 46.2-2170. Unlawful to charge other than published tariff
§ 46.2-2171. Changes in tariffs