Each telecommunications utility and/or company that provides operator service shall ensure that a caller may access a live operator through a method designed to be easily and clearly understandable and accessible to the caller. A telecommunications utility and/or company shall submit to the Public Service Commission the method by which the utility and/or company shall provide access to a live operator for review, except for a telecommunications utility and/or company that is under the jurisdiction, regulation, and rules of the Alabama Public Service Commission. This section applies regardless of the method by which the telecommunications utility and/or company provides the operator service. The requirements of this section shall not apply to telephones located in prison or jail facilities.
Structure Code of Alabama
Title 37 - Public Utilities and Public Transportation.
Chapter 1 - Public Service Commission.
Article 2 - Powers and Duties Generally.
Division 1 - General Provisions.
Section 37-1-30 - Use of Word "Utility" or "utilities."
Section 37-1-31 - Exclusive Powers and Jurisdiction.
Section 37-1-32 - General Supervision of Utilities.
Section 37-1-34 - Jurisdictional Exemptions or Limitations - Municipal Utilities.
Section 37-1-35 - Jurisdictional Exemptions or Limitations - Exercise of Certain Municipal Powers.
Section 37-1-36 - Jurisdictional Exemptions or Limitations - Nonutility Business.
Section 37-1-37 - Jurisdictional Exemptions or Limitations - Logging or Private Railroads.
Section 37-1-38 - Adoption of Rules.
Section 37-1-39 - Publication of Orders and Opinions.
Section 37-1-40 - Duty of Utilities to Comply With Orders.
Section 37-1-41 - Reports to Governor.
Section 37-1-42 - Furnishing Information to Department of Revenue.
Section 37-1-45 - Sitting or Conferring With Commissions of Other States.
Section 37-1-46 - Sitting or Conferring With Federal Commissions or Agencies.
Section 37-1-48 - Waiver by Utility of Terms or Conditions in Municipal Ordinances or Contracts.
Section 37-1-49 - Duty of Utility to Render Adequate Service and Maintain Facilities.
Section 37-1-50 - Certificate for Abandonment of Service.
Section 37-1-51 - Classification of Utility Services.
Section 37-1-52 - Prescribing Standards of Service; Regulations for Testing of Service.
Section 37-1-52.1 - Operator Service to Include Access to Live Operator.
Section 37-1-53 - Providing for Accuracy of Meters or Measuring Devices, Etc.
Section 37-1-54 - Establishing Uniform Systems of Accounts for Utilities.
Section 37-1-55 - Separation of Intrastate Railroad Operations for Accounting Purposes.
Section 37-1-56 - Prescribing Changes in Form for Schedules and Service Regulations.
Section 37-1-57 - Requiring Reports and Information From Utilities - Generally.
Section 37-1-58 - Requiring Reports and Information From Utilities - Annual Return of Business.
Section 37-1-60 - Requiring Reports and Information From Utilities - Form of Reports and Records.
Section 37-1-62 - Reports, Records and Accounts to Be Open for Public Inspection.
Section 37-1-63 - Powers of Commissioners and Examiners to Administer Oaths, Issue Subpoenas, Etc.
Section 37-1-65 - Actions to Enforce Penalties or Forfeitures.
Section 37-1-66 - Powers of Members of Enforcement Division.