It shall be the duty of the Arkansas Department of Transportation to hear all complaints made by any person, firm, or corporation against any such tariff of charges so approved, to hear the parties to the controversy in person or by attorney, or both. The department may take testimony, orally or in writing, and regulate argument thereon and conduct the investigation of such complaints in such manner as to the department may seem best adapted to arrive at the truth. When any changes are made in any tariff of charges, notice thereof shall be given to the person or corporation to be affected thereby.
Structure Arkansas Code
Title 23 - Public Utilities and Regulated Industries
Subtitle 1 - Public Utilities And Carriers
Chapter 4 - Regulation of Rates and Charges Generally
Subchapter 7 - Railroads and Express Companies — Establishing Rates
§ 23-4-702. Application of Acts 1899, No. 53
§ 23-4-703. Acts 1899, No. 53, not applicable to interstate traffic
§ 23-4-704. Remedies cumulative
§ 23-4-706. Penalties — Actions to recover
§ 23-4-708. Rate sheets and tariff charges furnished department by railroads
§ 23-4-709. Ratemaking procedure
§ 23-4-710. Discrimination in passenger or freight rates or services prohibited
§ 23-4-711. Contracts for pooling freight or dividing revenues prohibited
§ 23-4-712. Differentiation in compensation for long and short hauls prohibited
§ 23-4-713. Reduced rate tickets allowed
§ 23-4-714. Complaints — Investigation
§ 23-4-715. Complaints — Hearings
§ 23-4-716. Liability as to rates approved by department
§ 23-4-718. Access to railroad books by department — Penalties