Arkansas Code
Subchapter 3 - Licensing
§ 17-104-308. Complaints

(a) The Department of Health shall keep an information file containing each complaint filed with the department. The information file shall be kept current and contain a record for each complaint of:
(1) All persons contacted in relation to the complaint;
(2) A summary of findings made at each step of the complaint process;
(3) An explanation of the legal basis and reason for a dismissed complaint; and
(4) Other relevant information.

(b) If a written complaint is filed with the department, the department shall notify the parties of the status of the complaint, unless the notice would jeopardize an undercover investigation.
(c) The State Board of Health shall adopt a form to standardize information concerning complaints made to the department and shall prescribe the information to be provided to a person when a complaint has been filed.

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