RCW 28B.77.110
Complaint portal.
Within existing resources, the student achievement council, the workforce training and education coordinating board, and the department of licensing shall collaborate to create a single portal for student complaints regarding issues related to consumer protection, disclosures, school or program closures, or other violations committed by institutions regulated by those three agencies. The persons staffing the portal shall refer complaints to the appropriate agency and work as a liaison between the student and relevant agency to assist in resolving the concerns or complaint. Each agency shall ensure that all students enrolled in, applying to enroll in, or obtaining loans at, institutions regulated by the agency are informed of the portal and how to file complaints. The persons staffing the portal will report to the legislature annually by November 1, 2018, the number of complaints and their resolution status.
[ 2018 c 203 § 13.]
NOTES:
Finding—Intent—2018 c 203: See note following RCW 28B.85.095.
Structure Revised Code of Washington
Chapter 28B.77 - Student Achievement Council.
28B.77.001 - Findings—Intent—2012 c 229.
28B.77.005 - Student achievement council—Advisory committees.
28B.77.007 - Student loan advocate—Duties—Referral of complaints.
28B.77.008 - Student loan advocate account.
28B.77.009 - Student loan advocate—Public service loan forgiveness program awareness materials.
28B.77.035 - Compensation—Reimbursement.
28B.77.040 - Executive director.
28B.77.050 - Rule-making authority.
28B.77.060 - Council as state commission for federal law purposes.
28B.77.065 - Council to administer certain federal programs.
28B.77.110 - Complaint portal.
28B.77.120 - Suicide prevention in higher education grant program.
28B.77.210 - Statewide transfer and articulation policies.
28B.77.215 - Statewide transfer of credit policy and agreement—Requirements.
28B.77.220 - Transfer associate degrees—Work groups—Implementation—Progress reports.
28B.77.230 - Academic credit for prior learning—Goals—Work group—Reports.
28B.77.240 - Western Governors University - Washington—Recognition and endorsement—Rules.
28B.77.270 - Postsecondary institution contracts with third parties to disburse financial aid.
28B.77.280 - Statewide financial aid calculator tool.
28B.77.285 - Gift equity packaging policy.
28B.77.290 - Financial aid package award letters—Consistent terminology.
28B.77.300 - Washington college grant program—Statewide marketing campaign.
28B.77.850 - Homeless and foster care students pilot program.
28B.77.900 - Transfer of powers, duties, and functions—2012 c 229.