District of Columbia Code
Chapter 3 - Specified Governmental Authority
Subchapter XII - Customer Service Operations

Part A - City Wide Call Center

§ 1–327.01. Establishment of the Citywide Call Center. [Repealed] - Repealed. (Oct. 19, 2000, D.C. Law 13-172, § 1002, 47...

§ 1–327.02. Duties. [Repealed] - Repealed. (Oct. 19, 2000, D.C. Law 13-172, § 1003, 47...

Part B - Customer Service Operations Unit

§ 1–327.31. Short title - This part may be cited as the “Customer Service Operations...

§ 1–327.32. Establishment of the Customer Service Operations Unit; Duties - (a) There is hereby established the Customer Service Operations Unit...

§ 1–327.33. Transfers; abolishment - All personnel, property, records, functions, and unexpended balances of funds...

§ 1–327.34. Applicability - This part shall apply as of October 1, 2002. (Oct....

Part C - Office of Unified Communications

§ 1–327.51. Definitions - For the purposes of this part, unless otherwise required by...

§ 1–327.52. Establishment of Office of Unified Communications - (a) There is established, as a subordinate agency under the...

§ 1–327.53. Transfers - (a) All of the authority, responsibilities, duties, and functions of...

§ 1–327.54. Functions - The Office shall: (1) Provide centralized customer service for the...

§ 1–327.54a. Development of emergency medical application - (a) The Office shall develop an emergency medical application to...

§ 1–327.54b. Emergency medical information profile program. [Repealed] - Repealed. (Dec. 7, 2004, D.C. Law 15-205, § 3205b; as...

§ 1–327.54c. Alternative Responses to Calls for Service Pilot Program - (a)(1) The Office shall, in coordination with the Deputy Mayor...

§ 1–327.54d. Telecommunicator cardiopulmonary resuscitation training requirement - (a) The Office shall provide training in telecommunicator cardiopulmonary resuscitation...

§ 1–327.55. Organization - There are established 5 primary organizational functions in the Office...

§ 1–327.56. Coordination with agencies - (a) The Office shall enter into memoranda of understanding with...

§ 1–327.56a. Authorized use of 911 - (a) The District’s 911 call system shall be reserved exclusively...

§ 1–327.57. Rules - (a) The Mayor, pursuant to subchapter I of Chapter 5...

Part D - D.C. One Card

§ 1–327.71. Definitions - For the purposes of this part, the term: (1) “DC...

§ 1–327.72. Replacement fee - A nonrefundable fee of $5 for replacement of any DC...

§ 1–327.73. Rules - The Mayor, pursuant to subchapter I of Chapter 5 of...